call center onboarding

Second Contact Center Pipeline article released: "Attrition-Proof: Why Onboarding Matters"

Eric Berg has written a 5-article series accepted for publication by Contact Center Pipeline magazine. In this 2nd installment, ATTRITION-PROOF Part 2: Why Onboarding Matters, Mr. Berg dissects an onboarding fail, examines the ripple effect of a badly-managed onboarding stage, and provides clear instructions and options for building your own effective and successful onboarding plan. Why Onboarding Matters: Does your culture say “Welcome” or “Please leave”? A few months ago I was onsite at a call center as temporary employees were arriving for their first day...
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