Contact Center

Why Training Matters: Linking Training Program Success to Larger Company Goals

Wait a minute, it’s 2015: shouldn’t we have flying cars by now? Much to the disappointment of Marty McFly from Back to the Future, I’m sure, there are many things we haven’t quite perfected yet. And while I think we should at least have hoverboards so we can pick up a delicious dehydrated pizza on the weekend, I will put that thought aside to focus on a very real update that can help contact centers reach their 2015 objectives. I’m talking about aligning your employee training program goals with the big picture objectives of your organization. Recently I was working with a contact...
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