Blog posts from August 2013

To Certify or Not to Certify

To certify or not to certify
Professional certifications are a great way to learn new skills through study, polish up on current/past skills, and to differentiate yourself from your peers. However, before jumping into a certification it is important to research if the return on your money and time will be worth it. It seems like nearly every profession these days has certifications that you can take. Examples include the PHR (Human Resources), the A+ (Information Technology), and Six Sigma (Quality). While many of these certifications are a great and can really help you in your career, there are also many that have...

Performance Reviews: 5 Common Mistakes to Avoid

Performance Reviews: 5 Common Mistakes to Avoid
To an employee, a performance review is pretty big deal—after all, it only happens once or twice a year. But to the manager or supervisor who is responsible for reviewing entire groups of employees, it can be easy to make mistakes that drastically impact the quality of the review. Here are five mistakes to avoid when giving a performance review, and some alternate ways to handle each situation. Waiting Until the Evaluation. Yes, that’s right—you can make a mistake on a performance review before it even takes place. In a...

Doherty wraps up 2013 School Supplies Drive

Doherty wraps up 2013 School Supplies Drive
Doherty locations in the Twin Cities finished their 2013 School Supplies Drive and sent over 300 items to the Salvation Army before Labor Day, for distribution to local students. Education is the primary focus for Doherty's community support program. A long-time interest for owners Val and Tim Doherty, the Doherty businesses give back to their communities through projects like annual school supplies drives, scholarships and partnerships with schools like Riverland Community College and Anoka Ramsey Community College, and other fundraising activities aimed at helping students and the schools...

Why Being a Recruiter Rocks!

A little more personal post this week, but we read a cool article this week talking about our line of work. For me there's nothing greater than putting an unemployed person who has been looking for 6+ months to work, or getting a veteran his first civilian job after overseas tours. On top of that, we get to help out unique companies who are thankful when we can find that hard-to-find candidate. I get to live vicariously through candidates, learning about their skills for a multitude of different positions. Check out the article below on why being a recruiter rocks!...

Part 4 of Attrition-Proof article series now available online

In the 4th installment of a 5-article series published in Contact Center Pipeline magazine, Eric Berg explains how traditional career paths can sometimes lead centers and agents into trouble, and describes the benefits an empowered employee can bring to an organization. In Why Floor Leadership & an Empowerment Culture Matter, Mr. Berg shares the real and preventable reasons why employees leave. Why Floor Leadership and an Empowerment Culture Matter: The #1 reason employees leave In the course of my business, I work with a large number of contact centers with varying contact types,...

No Degree Required: Great jobs that don't require college

No degree required: Great jobs that don't require college
High school diploma? There are lots of jobs that provide on-the-job-training and can turn into great careers, even if you don't have a college degree. From bookkeeping to legal secretary to trades like electrician, higher education is not required. This can be a great option for job seekers just starting, re-entering the workforce after kids, or changing careers. CareerBuilder gives the details in their article, "9 jobs that aren't entry...

Attrition-Proof Part 3: Why Training Matters, now available

Eric Berg has written a 5-article series accepted for publication by Contact Center Pipeline magazine. In this 3rd installment, Why Training Matters, Mr. Berg follows the clues from a disappointing customer satisfaction survey to its source—an ineffective training program. He goes on to describe and explain the necessary components to successfully train new hires. Why Training Matters: What are your goals for training? Recently, I was working with a contact center client that was experiencing low customer satisfaction rates. They thought changing the profile of their new hires could fix...

Job interviews are scary! 6 tricks to reduce interviewing anxiety

Job interviews are scary! 6 tricks to reduce interviewing anxiety
According to the Job Interview Anxiety Report released Tuesday by Harris Interactive polling, nervousness was cited as the primary anxiety by 17% of job seekers in the survey. Next in line was being overqualified (15%) and being unable to answer a specific question, (also 15%). Job interviews are scary! That doesn't mean you should stop going on them, but it does mean you should prepare. The more prepared you are, the more confident and competent you will appear to the interviewer. Here...

What Does Your Workspace Say About You?

What Does Your Workspace Say About You?
You may know where everything is on your messy desk, but what does your cluttered space say about you to co-workers and superiors? Are you missing out on career-defining opportunities because your peers think you lack organizational skills? People associate a host of traits with organization – maturity, discipline, value, focus and more. If you are known as the untidy, disorganized employee, you may be unknowingly viewed in an unflattering light. Even if you are leaps and bounds more mature than the office class clown, there is a possibility that your disorganization can put you in the same...

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